Refund policy

At our store, we strive to ensure that every order reaches you in perfect condition. Please read our return policy carefully before placing an order.

Eligible Returns

Returns are accepted only under the following circumstances:

• The product received is damaged during transit.

• You have received an incorrect product.

Return Request Timeline

• All return requests must be raised within 3 days of the delivery date.

• Requests submitted after this period will not be considered.

• Return request shall be mailed along with attachments as discussed in this document on contact@cocomuscles.com

Mandatory Unboxing Video

To process any return request, customers must provide a continuous, unedited unboxing video that:

• Starts from the moment the sealed package is opened.

• Clearly shows the outer packaging.

• Clearly displays the product received.

• Clearly captures the damage or incorrect item, if applicable.

The unboxing video serves as mandatory proof for verification. Return requests without a valid unboxing video will not be accepted.

Non-Returnable Cases

Returns, exchanges, or refunds will not be accepted for:

• Change of mind or personal preference.

• Normal wear and tear or damage caused after delivery.

• Products returned without the required unboxing video.

Verification & Approval

Once your return request and supporting evidence are received, our team will review the case. If the request is found to be valid and meets the above conditions, we will arrange a replacement or issue a refund, as applicable.

By placing an order with us, you acknowledge that you have read and agreed to this Return Policy.